Refunds and Returns Policy
Effective Date: __01/01/2024________
Thank you for choosing TaxUnplug (“we”, “us”, “our”). We strive to provide excellent services, and your satisfaction is important to us. This Refunds and Returns Policy outlines the terms under which refunds may be requested and processed for our tax-related services.
- General Policy
All services provided by TaxUnplug are intended to assist you in tax preparation, filing, and related activities. While we strive for accuracy and satisfaction, please note the following regarding our refund policy:
- Eligibility for Refunds
Refunds may be requested under the following circumstances:
Duplicate Payments: If you accidentally make multiple payments for the same service, you are eligible for a full refund of the duplicate amount.
Service Cancellation: If you cancel your service request before we begin processing your tax filing, you may be eligible for a full refund.
Service Issues: If you experience significant issues with our services that we cannot resolve, you may be eligible for a refund. Please provide details of the issue and allow us a reasonable opportunity to rectify the situation.
- Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Fees for completed tax filings or submissions that have been processed.
- Services that have been utilized or accessed after payment.
- Refund Request Process
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at support@taxunplug.com within 30 days of the service date.
Provide Details: Include your name, email address, payment details, and a description of the reason for the refund request.
Review Period: We will review your request and respond within 7 Business days. If your request is approved, we will process your refund.
- Processing of Refunds
Refunds will be processed using the original payment method. Please allow 15 days for the refund to reflect in your account after approval.
- Changes to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
- Contact Us
If you have any questions about this Refunds and Returns Policy, please contact us at:
TaxUnplug
Level 7, Ashok Premises, Nicolas Wadi Rd, off Old Nagardas Road, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra 400069
support@taxunplug.com
91 911 911 23 72